Learning Outcome
Research and studies have consistently demonstrated that when clear goals and objectives are associated with learning, the learning and competency occur easily and vividly. By the end of this program, the participants would be familiar, proficient, and competent with the following topics of the workshop, and it includes:
Modules
Module 1
Kickstart
- Lesson 1: Pre-Questionnaire
- Lesson 2: Applying Objectives for Supervisory Management Skills
Module 2
Setting Expectations
- Lesson 1: Defining Requirements
- Lesson 2: Identifying Opportunities for Improvement and Growth
- Lesson 3: Setting Verbal Expectations
- Lesson 4: Putting Expectations in Writing
Module 3
Setting Goals and Objectives
- Lesson 1: Understanding Cascading Goals and Objectives
- Lesson 2: The SMART Way
- Lesson 3: Helping Others Set Goals
Module 4
Assigning Work
- Lesson 1: General Principles
- Lesson 2: The Dictatorial Approach
- Lesson 3: The Apple-Picking Approach
- Lesson 4: The Collaborative Approach
Module 5
Degrees of Delegation
- Lesson 1: Complete Supervision
- Lesson 2: Partial Supervision
- Lesson 3: Complete Independence
Module 6
Implementing Delegation
- Lesson 1: Deciding to Delegate
- Lesson 2: To Whom Should You Delegate?
- Lesson 3: Providing Instructions
- Lesson 4: Monitoring the Results
- Lesson 5: Troubleshooting Delegation
Module 7
Providing Feedback
- Lesson 1: Characteristics of Good Feedback
- Lesson 2: Feedback Delivery Tools
- Lesson 3: Informal Feedback
- Lesson 4: Formal Feedback
Module 8
Managing Your Time
- Lesson 1: The 80/20 Rule
- Lesson 2: Prioritizing with the Urgent-Important Matrix
- Lesson 3: Using a Productivity Journal
- Lesson 4: Using Routines and Rituals to Simplify Your Workday
Module 9
Resolving Conflict
- Lesson 1: Using a Conflict Resolution Process
- Lesson 2: Maintaining Fairness
- Lesson 3: Seeking Help from Within the Team
- Lesson 4: Seeking Help from Outside the Team
Module 10
Tips for Special Situations
- Lesson 1: What to Do If You Have Been Promoted within the Team
- Lesson 2: What to Do If You are Leading a Brand-New Team
- Lesson 3: What to do If You are Taking on an Established Team
Module 11
A Survival Guide for the New Supervisor
- Lesson 1: Ask the Right Questions of the Right People
- Lesson 2: Go to Gemba
- Lesson 3: Keep Learning!
Module 12
Wrapping Up
- Lesson 1: Post Questionnaire
- Lesson 2: Words from the Wise
- Lesson 3: Establishing SMART objectives for Effective Supervisory Management