Learning Outcome
Research and studies have consistently demonstrated that when clear goals and objectives are associated with learning, the learning and competency occur easily and vividly. By the end of this program, the participants would be familiar, proficient, and competent with the following topics of the workshop, and it includes:
Modules
Module 1
Kickstart
- Lesson 1: Pre-Questionnaire
- Lesson 2: Applying Interpersonal Skills Objectives
Module 2
Verbal Communication Skills
- Lesson 1: Listening and Hearing: They Aren’t the Same Thing
- Lesson 2: Asking Questions
- Lesson 3: Communicating with Power
Module 3
Non-Verbal Communication Skills
- Lesson 1: Body Language
- Lesson 2: The Signals You Send to Others
- Lesson 3: It’s not what you say; it’s how you say it.
Module 4
Making Small Talk and Moving Beyond
- Lesson 1: The Four Levels of Conversation
- Lesson 2: The Four Aspects of Conversation
- Lesson 3: The Four Stages of Conversation
- Lesson 4: The Four Communication Approaches
Module 5
Moving the Conversation Along
- Lesson 1: Asking for Examples
- Lesson 2: Using Repetition
- Lesson 3: Using Summary Questions
- Lesson 4: Asking for Clarity and Completeness
Module 6
Remembering Names
- Lesson 1: Creating a Powerful Introduction
- Lesson 2: Using Mnemonics
- Lesson 3: Uh-Oh……I’ve Forgotten Your Name
Module 7
Influencing Skills
- Lesson 1: Seeing the Other Side
- Lesson 2: Building a Bridge
- Lesson 3: Giving in Without Giving Up
Module 8
Bringing People to Your Side
- Lesson 1: A Dash of Emotion
- Lesson 2: Plenty of Facts
- Lesson 3: Bringing it All Together
Module 9
Sharing Your Opinion
- Lesson 1: Using I-Messages
- Lesson 2: Disagreeing Constructively
- Lesson 3: Building Consensus
Module 10
Negotiation Basics
- Lesson 1: Preparation
- Lesson 2: Opening
- Lesson 3: Bargaining
- Lesson 4: Closing
Module 11
Making An Impact
- Lesson 1: Creating a Powerful First Impression
- Lesson 2: Assessing a Situation
- Lesson 3: Being Zealous without Being Offensive
Module 12
Wrapping Up
- Lesson 1: Post Questionnaire
- Lesson 2: Words from the Wise
- Lesson 3: Establishing SMART objectives for Interpersonal Skills Development.