Learning Outcome
Research and studies have consistently demonstrated that when clear goals and objectives are associated with learning, the learning and competency occur easily and vividly. By the end of this workshop, the participants would be familiar, proficient, and competent with the following topics of the workshop, and it includes:
Modules
Module 1
Kickstart
- Lesson 1: Pre-Questionnaire
- Lesson 2: Applying Communication Strategies Skills Objectives
Module 2
The Big Picture
- Lesson 1: What is Communication?
- Lesson 2: How Do We Communicate?
- Lesson 3: Other Factors in Communication
Module 3
Understanding Communication Barriers
- Lesson 1: An Overview of Common Barriers
- Lesson 2: Language Barriers
- Lesson 3: Cultural Barriers
- Lesson 4: Differences in Time and Place
Module 4
Paraverbal Communication Skills
- Lesson 1: Paraverbal Communication Skills
- Lesson 2: The Truth about Tone
- Lesson 3: The Strength of Speed
Module 5
Non-Verbal Communication
- Lesson 1: Understanding Mehrabian Study
- Lesson 2: All About Body Language
- Lesson 3: Interpreting Gestures
Module 6
Speaking Like a Star
- S = Situation
- T = Task
- A = Action
- R = Result
- Summary
Module 7
Listening Skills
- Lesson 1: Seven Ways to Listen Better Today
- Lesson 2: Understanding Active Listening
- Lesson 3: Sending Good Signals to Others
Module 8
Asking Good Questions
- Lesson 1: Open Questions
- Lesson 2: Closed Questions
- Lesson 3: Probing Questions
Module 9
Appreciative Inquiry
- Lesson 1: The Purpose of AI
- Lesson 2: The Four Stages
- Lesson 3: Examples and Case Studies
Module 10
Mastering the Art of Conversation
- Lesson 1: Discussing General Topics
- Lesson 2: Sharing Ideas and Perspectives
- Lesson 3: Sharing Personal Experiences
- Lesson 4: Top Networking Tips
Module 11
Advanced Communication Skills
- Lesson 1: Understanding Precipitation Factors
- Lesson 2: Establishing Common Ground
- Lesson 3: Using “I” Messages
Module 12
Wrapping Up
- Lesson 1: Post Questionnaire
- Lesson 2: Words from the Wise
- Lesson 3: Establishing SMART objectives for Communication Strategies